Refund policy
Nasaleve Refund Policy
Returns and Refunds
We want you to be satisfied with your Nasaleve purchase. If there is a problem with your order, please contact us at brandon@nasaleve.com and we will do our best to make it right.
Unopened Products
Unopened and unused products may be returned within 30 days of delivery.
To be eligible for a return, the product must be:
- Unopened
- Unused
- In its original packaging
- In resalable condition
Please contact us before sending a return so we can provide return instructions.
Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Opened or Used Products
Because Nasaleve is a personal-use product that is applied directly to the skin, opened or used packages are generally not eligible for return or refund for change-of-mind purchases.
This does not affect your rights if the product was damaged, defective, or incorrectly fulfilled.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If your order is damaged, defective, or incorrect, contact us as soon as possible at brandon@nasaleve.com and include:
- Your name
- Order number
- Description of the problem
- Photos of the product and packaging, if applicable
We will review the issue and, when appropriate, provide a replacement or refund at no additional cost.
Refunds
Once an approved return is received and inspected, we will notify you.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process the refund.
Original shipping charges are generally non-refundable unless the order was damaged, defective, or incorrectly fulfilled.
Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has shipped.
Contact Us
For questions regarding returns or refunds:
Dr. Bam, LLC / Nasaleve
Email: brandon@nasaleve.com
Website: nasaleve.com